Privacy Notice

The controller of your personal information is John's Groundwork Services Limited, trading as Johns Groundwork Services, a company registered in England and Wales under number 11382236.

Our registered office is 39 Easter Way, South Godstone, Godstone, Surrey RH9 8HG. You can contact us about anything in this notice by email at info@johnsgs.co.uk, by phone on 07931 409809 or by post to that address.

When you send an enquiry through the form on this website, we collect your name, phone number, email address, postcode and the message you write. If you call, email or message us directly, we keep the details you give us in the same way.

The chat assistant on this website answers questions from a fixed set of facts about our company and services. It does not store what you type, and it does not collect your contact details.

This website uses Google Analytics to count visits and see which pages are used, so we can improve the website. Google Analytics sets cookies to do this. This website does not use advertising cookies.

We use your details to reply to your enquiry, arrange a site visit, prepare a quotation and, if you go ahead, carry out and invoice the work.

Under UK GDPR, our lawful basis is taking steps at your request before entering into a contract with you, and then performing that contract. Where you contact us without asking for a quotation, we rely on our legitimate interest in answering enquiries about our business.

We do not sell your details, and we do not pass them to anyone for their own marketing.

A small number of service providers process information on our behalf: Top Rank Solutions, who look after this website and pass enquiries from the website form to our inbox; Cloudflare, whose security check on the form stops automated spam; Google, whose Analytics service counts visits to the website; our email provider; and our website host, which runs the website. They may only use your information to provide their service to us.

The Do We Cover You? check on our area pages sends only the first half of a postcode, such as RH1, to postcodes.io, a free public postcode service, to work out the distance from our base. It does not send the full postcode or anything else about you, and nothing is stored.

If any of them stores information outside the UK, the transfer must be covered by the safeguards that UK GDPR requires. We may also share information where the law requires us to.

If your enquiry does not lead to any work, we keep your details for up to 12 months in case you come back to us, and then delete them.

If we carry out work for you, we keep the records we need for our accounts and tax for six years after the end of the financial year they relate to, as company records must be kept for that long. After that, they are deleted.

Under UK GDPR you have the right to ask for a copy of the personal information we hold about you, to have it corrected if it is wrong, and to ask us to delete it. You can also ask us to restrict how we use it, object to our using it on the basis of legitimate interests, and ask for a copy in a format you can pass to someone else.

Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email info@johnsgs.co.uk or write to us at our registered office. We will respond within one month, as the law requires.

If you are unhappy with how we have handled your information, please tell us first and we will try to put it right.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

We may update this notice from time to time, for example if we change the way the website works. The latest version will always be on this page.